Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour resolution guarantee with all our shared hosting packages, meaning that every single advice question you post is going to be responded to in only an hour max. Our support company members have been trained to swiftly remedy any issue and to supply you with well–timed guidance on any trouble that you may have.
A Top–quality Support Service
Our help support service is delivered by a crew of skilled consultants which are ready to answer to your query in a timely manner. You can easily communicate with the support staff by launching a customer assistance ticket from your Control Panel or by posting us an e–mail message. On business days, you may as well call us on the telephone or make use of the online chat option.
An Intuitive Help Section
If you require support while working on your site within the Control Panel, you’ll be able to always simply click the Help control key and see your problem in the variety of posts that will come up. We have also turned almost all articles into video tutorials. The catalogue of video clips will show up if you select the Videos option available on the top right.