Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than sixty minutes after the trouble ticket or e–mail has been received. If your issue calls for additional assistance from a server admin, we will forward the ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for discovering the optimal solution. If you take advantage of the Managed Servers package, any of the server administration tasks included there will be performed whenever you wish.
An Outstanding Customer Care Service
Our tech support team will be available to you 24–7 if you need help while working with our Control Panel or with any of the applications that we preinstall for you on the server. Furthermore if you need help with all the day–to–day admin tasks on your dedicated web hosting server, you can order our Managed Servers package, that includes data backup hard drive space, weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
We have equipped our Control Panel with a circumstantial knowledgebase, which offers elaborate explanations of its features and functionalities. Also, we have created in–depth video tutorials that will further demonstrate to you how to perform a specific task or troubleshoot a typically experienced issue. All the educational articles and the video tutorials are easily accessible from every Control Panel section through the Videos and Help buttons situated in the top right corner.