The client support that you will get from your shared hosting company is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with a current account. Timely and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting supplier not from some reseller. When you get a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is very likely that you'll wait for a day or two so as to receive an answer to your question, so your web sites may remain offline for a long time. In contrast, a provider which offers numerous ways of communication and has a tech support staff that is available all the time can assist you right away and help you reduce or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of getting assistance in a timely manner, so our shared hosting services come with 24/7 tech support and several options for communication. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service that you cannot use. In case you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. Unlike the majority of suppliers out there today, we answer to all tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply include 24/7 customer and tech support, so regardless of what issue you have, you can contact us and we will help you right away. Our guaranteed reply time for any e-mail message or ticket that you open from your Hepsia web hosting Control Panel is just one hour; usually the reply time hardly ever is more than 20 minutes. In addition, we offer telephone support with several local numbers internationally plus a live chat, so that you're able to get in touch with us and receive more details about our services even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you may have - payment methods, plan specifications, e-mail setup, website hosting account settings, etcetera. If you use our services, you will not ever have a scenario where you should wait for a couple of days to get an issue resolved like you will need to do with lots of other companies.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from our company, you'll be able to contact us anytime using a number of channels and the max time that you'll have to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you'd like to know more about our website hosting services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in several countries around the world. In case you'd like to receive support for third-party software that you cannot deploy or run effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.