If you have ever had a shared hosting account before or you've dealt with any other kind of online service, you probably know from personal experience that for some things it is better to consult with a live person on the phone than to exchange tickets or emails. In order to know more about a particular service before you purchase it or when something small-scale should be done, for instance, it is really easier and quicker to do it real-time. If you have the option to speak with representatives by phone, it is very likely that you are working with an actual web hosting provider, not just a reseller. The type of support that you'll get on the phone differs between different suppliers - from very general matters to dedicated technical support. Usually most providers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through email and tickets.

Phone Support in Shared Hosting

In case you choose to buy one of our shared hosting, you'll be able to get in touch with our support team over the phone for 14 hrs a day. We can help you select the most suitable plan for your sites since we think that it is better to discuss this kind of matters with a live person. If you already own an account, we will assist you with your sales/billing questions as well as general matters, even with some tech matters that do not need too much time or escalation to an administrator since it will be better to open a support ticket for time-consuming issues in order to have all the communication in a single place. We have telephone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Servers

Any time you want more information for the semi-dedicated servers that we offer, you'll be able to call some of the three support phone lines that we have around the globe - in the United States, Great Britain and Australia. Thus, you can check in advance if our solutions are suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours every day about any billing or general matters. For strictly technical problems you need to take advantage of our ticketing system in order to contact our technical support as someissues just require extra time to be resolved, but we can assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.