One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any customer support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Whatever the essence of your issue or query might be, we will help you out right away and will provide you with the necessary information to sort out any problem with your sites. The real reply time normally doesn’t exceed 15 to 20 minutes, which is why you can forget about waiting around for hours on end to get a problem fixed or even worse than that – waiting a whole day only to receive a reply that more information is necessary whilst nothing is sorted out. We’ll offer you assistance at once purely because we understand exactly how priceless time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing inquiry that you may have connected to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize precisely how essential it is to receive quick assistance, we promise that you won’t ever need to wait for more than 60 minutes to receive a response to any trouble ticket that you post through your semi-dedicated server CP. In reality, you’ll rarely need to wait around for more than 20-30 minutes and this is valid for any issue no matter what its nature is – billing, technical or general. What is more, our tech and customer support team is working 7 days a week, which suggests that even if you post a ticket during legal holidays, you’ll always get an instant reply, which will contain the answer to an inquiry, the solution to an obstacle or the details necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to spend a day hanging around awaiting a response like you would with many other providers.