If you ever have any queries concerning your web hosting account or you encounter a problem with your sites, you will need to get in touch with the respective hosting provider’s technical support team. It may not matter how fast they will answer if you’ve got a question of a general nature, but an issue like a misapplied software application update, for example, may result in your website becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to help you, the longer the website will be inoperational. In case you offer goods or services online, any downtime will negatively influence your website and you can lose existing or prospective visitors. Lots of hosting providers, chiefly resellers, reply to e-mails and tickets within twenty four hours, but in the online age this is way too long, since customers will hardly ever return to a website that’s not working correctly over a prolonged period of time.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reaction time for any customer support ticket that you open or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Whatever the essence of your issue or query might be, we will help you out right away and will provide you with the necessary information to sort out any problem with your sites. The real reply time normally doesn’t exceed 15 to 20 minutes, which is why you can forget about waiting around for hours on end to get a problem fixed or even worse than that – waiting a whole day only to receive a reply that more information is necessary whilst nothing is sorted out. We’ll offer you assistance at once purely because we understand exactly how priceless time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing inquiry that you may have connected to our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize precisely how essential it is to receive quick assistance, we promise that you won’t ever need to wait for more than 60 minutes to receive a response to any trouble ticket that you post through your semi-dedicated server CP. In reality, you’ll rarely need to wait around for more than 20-30 minutes and this is valid for any issue no matter what its nature is – billing, technical or general. What is more, our tech and customer support team is working 7 days a week, which suggests that even if you post a ticket during legal holidays, you’ll always get an instant reply, which will contain the answer to an inquiry, the solution to an obstacle or the details necessary to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to spend a day hanging around awaiting a response like you would with many other providers.