There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you choose is a trouble ticket system. It is the least complicated method of correspondence for several reasons. In the event that no help desk support staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. Plus, you can copy/paste large pieces of info without having to worry about spelling mistakes, and in case a particular issue needs more time to be solved or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your hosting company is that they are often separate from the hosting platform, so if you have to supply info or to follow directions, you’ll have to use at least 2 different admin consoles and this number could grow if you want to manage a handful of domains. Plus, a lot of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting providers, the support ticket system that we’re using with our shared hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember different sign-on names and passwords, as you will be able to manage both your tickets and the hosting account itself in a single location. So, in case you have an enquiry or confront a challenge, you can touch base with our client service staff representatives instantly. Our system includes a clever search option. This means that even if you have sent heaps of tickets over the years, you’ll be able to find the one that you need without any hassles. In addition, you can see knowledge base guidelines for tackling commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you’d like to get in touch with our customer service staff, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you will need to do with most hosting providers out there. Our integrated trouble ticket system will allow you to send a new ticket without any difficulties and to browse through older tickets using an intelligent search box. In addition, you’ll be able to check the relevant knowledgebase articles that our system will present you with in accordance with the category that you choose for your new ticket. You can carry out all of the abovementioned procedures without leaving your Hepsia Control Panel at any time, which means that in case you encounter any predicament or have an enquiry, you can contact our support engineers and fix the given problem in less than 1 hour using one platform.