Integrated Ticketing System in Shared Hosting
In contrast to what you may find with many other hosting providers, the support ticket system that we’re using with our shared hosting is included in the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember different sign-on names and passwords, as you will be able to manage both your tickets and the hosting account itself in a single location. So, in case you have an enquiry or confront a challenge, you can touch base with our client service staff representatives instantly. Our system includes a clever search option. This means that even if you have sent heaps of tickets over the years, you’ll be able to find the one that you need without any hassles. In addition, you can see knowledge base guidelines for tackling commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you’d like to get in touch with our customer service staff, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you will need to do with most hosting providers out there. Our integrated trouble ticket system will allow you to send a new ticket without any difficulties and to browse through older tickets using an intelligent search box. In addition, you’ll be able to check the relevant knowledgebase articles that our system will present you with in accordance with the category that you choose for your new ticket. You can carry out all of the abovementioned procedures without leaving your Hepsia Control Panel at any time, which means that in case you encounter any predicament or have an enquiry, you can contact our support engineers and fix the given problem in less than 1 hour using one platform.